After months in the planning and an exhaustive consultation process with our customers, we were delighted to launch our shiny new website at the end of May.
At TYM we are firm believers that if you are going to do something you might as well do it right. That’s why instead of simply cobbling together an off-the-shelf website package, we asked award-winning Online Marketing company Optix Solutions to design a site that not only improves the online experience of our customers but also reflects our values as a company – outstanding, personalised service based on industry expertise and an unbeatable range of products and prices.
The single biggest enhancement is the inclusion of an online shop, which enables new and existing customers to place orders, both large and small, more efficiently and at any time that suits.
Linked to our online customer database to allow for the instant generation of electronic invoices, the shop features a number of secure online payment methods and a menu of different delivery options.
We hope you will agree that the end result is a cleaner, easier to use site. It is still packed with all the technical product information you need to make the right choices, but the new categorised product search facility makes it quicker for customers to home in on exactly what they are looking for.
However, sometimes there is no substitute for good old-fashioned one-to-one customer service and the ability to get expert advice before placing an order, ensuring that the product you eventually order meets all your specific needs and requirements. Our staff remain on hand at the end of the phone or on e-mail to offer their decades of industry expertise.
Another new feature of the site that will soon be coming into its own is this blog, which will feature regular updates from TYM on new products, special offers and industry developments.
“We are delighted with the new website,” says TYM director Nick Phillips.
“It not only looks better, but the online shop is already attracting new customers and more users are signing up for information on special offers and the newsletter.
“We take pride in our reputation for excellent customer service, and being able to take and process large orders online is already paying dividends.”
As a company we are always looking at ways we can improve our online operation. Once you’ve had a chance to try out the new site and shop we would really like to know what you think.
Call us on 01380 734510, or email us at firstname.lastname@example.org